How to share your thoughts with us?
We greatly appreciate your feedback and strive to address any issues you may encounter. Please feel free to share any concerns you have about our services, staff interactions, or website so that we can improve your experience. Your satisfaction is our top priority, and we are here to listen and assist you in any way we can.
We greatly value your feedback. If you have any concerns or thoughts regarding our services, staff, or website, please do not hesitate to reach out to us. Your input plays a vital role in our continuous efforts to enhance our services and ensure that we provide the highest level of care possible to our clients. Your feedback is not only appreciated but also essential in helping us maintain our commitment to excellence.
All workers engaged with us must use all relevant opportunities to welcome and encourage feedback, and manage any feedback received in accordance with this Policy.
Participants will be provided with contact details as a part of their Welcome Pack.
How to submit a feedback
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Step 3: Submit Your Complaint via Phone, SMS, WhatsApp, Email, or Make a physical visit to our office
Phone
+61421365927
+61421365927
Address
1/3 Eldridge street, Footscray, VIC 3011
Venas Care Services Google map Direction
You are invited to tailor your route as needed to find our office. We extend a warm welcome to you at Venas Care Services.
1/3 Eldridge street, Footscray, VIC 3011.
Frequently Asked Questions
Find answers to common questions about filing complaints against our service, staff conduct, website, and more.
How can I file a complaint about your service?
You can file a complaint by visiting our ‘Contact Us’ page and filling out the complaint form. Alternatively, you can call our customer service hotline for immediate assistance.
What information do I need to provide when filing a complaint?
Please provide your full name, contact information, details of the incident, and any supporting evidence. This helps us address your complaint more effectively.
How long does it take to resolve a complaint?
We aim to resolve complaints within 7-10 business days. Complex cases may take longer, but we will keep you informed throughout the process.
Can I file a complaint anonymously?
Yes, you can file a complaint anonymously. However, providing your contact information allows us to follow up with you for more details and resolution updates.
What should I do if I am not satisfied with the resolution of my complaint?
If you are not satisfied with the resolution, you can request a review by a senior manager. Please contact our customer service team to escalate your complaint.
How do you handle complaints about staff conduct?
Complaints about staff conduct are taken very seriously. We conduct a thorough investigation and take appropriate action based on our findings. You will be informed of the outcome.
We're Here to Help
If you have any concerns or complaints about our services, staff, or website, please let us know. Your feedback is crucial in helping us improve and provide the best care possible.