Assistance with Daily Activities
Assist with everyday tasks, ensuring individuals can lead the most independent life possible by providing support at home or in the community.
Tasks may include cooking, cleaning, gardening, and attending community activities and appointments, as outlined in the NDIS Plan.
Travel and Transport
We provide transportation services for participants to appointments, specialist schools, and employment as needed, with access to qualified drivers, specialized cabs, and transport options. Whether by public or private means, we can also arrange for a support care worker to accompany the participant.
Interpretation and translation services
To access the appropriate services and fully grasp the support to be provided, along with the necessary documentation, Venas Care Services offers interpretation and translation services to ensure clear communication and understanding for all individuals involved.
Enhancing Independence and Quality of Life
At Venas Care Services, we empower our participants by helping them understand and access funded supports in their plan, connect with suitable providers, and have the freedom to choose and manage their supports. Additionally, we diligently prepare reports as outlined by the NDIA.
Our Service Agreements Process
Intake forms
Our Intake forms capture the referral source and the needs of the participant to ensure that access to our services is based on need, available resources and in the best interests of participants.
Welcome Pack
A Welcome Pack is provided to all people in English & Easy English; Using resources available on government websites we can assist with translated brochures to explain about our service and a client’s rights and responsibilities.
Service Agreement
Once service is confirmed every participant will be offered a Service Agreement. This document clearly sets out terms and agreements of the service to be delivered to the participant.
Support Plan
Following this a Support Plan is developed in consultation with the participant that clearly captures the services they requested and the contract of care.
Information
Every participant will be provided with information, which will also include some forms that need to be signed and given back to retain as a record. Our worker will go through and explain each section.
Feedback and Complaints processes
Feedback and Complaints processes are in place to identify and capture issues that deter participants from accessing our services and to continuously improve our service delivery.
Our Community Integration
We are committed to including and improving access for all participants, irrespective of age, cultural background or ethnicity. In situations where this service is unable to provide a service, the participant is provided with information about other providers; a referral to other services is also made on their behalf.
Our Commitment to quality
Continuous quality improvement:
Commitment to offering a quality service
Our commitment to offering a quality service is articulated in the Welcome Package. We offer participants & their families the opportunity to provide feedback to us using a range of methods – email, phone, online form & paper formats.
Feedback monitoring processes
Our feedback monitoring processes state that we must
1) document all feedback received;
2) make a difference between an issue to be rectified and a compliment;
3) use this to improve our processes.
Based on the action taken by our service we advise the clients and thank them for the time taken to offer a suggestion, complaint, or compliment.
Complaints register in preparation for reporting
If a complaint is received it is tracked via our Complaints register in preparation for reporting to the NDIS Quality and Safeguards Commission.
Incident Management policy
If an incident is registered it is managed as per our Incident Management policy, including reporting online, in our register and as part of our reporting obligations.
Understanding Your Rights
Rights, Choice and Control
A person with a disability and/or a consumer of a disability service has Rights, as well as Choice & Control over the services they receive. Including but not limited to, to seek an advocate, to provide feedback and complaints and have information held confidentially.
We assist and empower the participant to exercise their consumer rights.
Contact Venas Care Services
You can easily get in touch with Venas Care Services by making a simple phone call or sending a text message. Additionally, you have the option to chat with us on WhatsApp, send an email, or even visit us in person at our physical location using our convenient Googlemap directions.
Our Working Hours
Open days and hours
- Monday through Friday 9 AM-5 PM.
- Saturday and Sunday: 10 AM to 5 PM.
Venas Care Pty Ltd
Footscray, VIC 3011
Venas Care Services Google map Direction
You are invited to tailor your route as needed to find our office. We extend a warm welcome to you at Venas Care Services.
1/3 Eldridge street, Footscray, VIC 3011.